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i've ran one computer without reformatting for YEARS without a bluescreen with none of that girly linux penguin crap
Have your parents defragmented that computer recently?
Helpful tip: Don't buy from Dell. Their prices may seem reasonable but that's because they put the worst hardware in any system that doesn't cost you a fortune.
Well if your parents are really that unexperienced at computer use then maybe you should try a good defrag or two. The increasing amount of crashing may be due to increased wear of the hard disk drive. However the defrag is likely to take hours. Hopefully that helps.