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Dear Customer, In our continuous efforts to provide you to better services, We are pleased to inform you that we will be deploying a new Cisco Catalyst 6500 series routers and switches to provide redundant internet connectivity to Your Server/services in our Chicago Datacenter. We have been testing the new hardware and its configurations for several weeks and expect the upgrades to go well. After this upgrade all our Customers will have BGP based redundancy from multiple carriers to provide you extremely high uptime as well as greater performance afforded by multiple routing paths. The upgrade can take up to three hours (but will likely be shorter) and will occur between 12:10 AM - 3:10 AM on Saturday May 16, 2009 Central Time. During this upgrade, Your Servers will go offline for about one hour. You may find it useful to inform your end users about unavailability of your server/services during that time. If you have any questions or concerns before or after this process, please don't hesitate to contact us by email at helpdesk@chinetworks.com or by phone at 312-756-1500 x 2 Sincerely, Chi Networks Helpdesk
